Robots improve the speed of Greece’s postal service
ATHENS, October 5 (Reuters) – There’s a new addition to the Greek postal service: a fleet of yellow robots sorting mail.
Fifty-five small, autonomous four-wheeled mobile robots – or AMRs – powered by artificial intelligence, glide around Hellenic Post’s sorting center in Athens, speeding up an often arduous process.
They scan the postal code, weigh the package and, guided by sensors, empty it into the corresponding postal bags arranged around a platform.
The robots are part of the state-owned company’s digital restructuring program, which aims to tackle the growing number of packages coming from online shopping during the coronavirus pandemic.
“Until recently, sorting was done manually with a high demand for time, often with errors, resulting in delivery delays for our customers and increased costs for the company,” the chief executive of Hellenic Post, George Constantopoulos.
Up to 80% of parcel sorting went to robots and Constantopoulos said the process was up to three times faster, ensuring next day delivery.
The robots can process up to 168,000 packages weighing up to 15 kg per day and only need to be recharged every four hours for 5 minutes.
“The aim is not to replace human workers with robots, but rather to increase the human workforce and make it more efficient,” Constantopoulos said.
Writing by Phoebe Fronista; Editing by Karolina Tagaris and Alison Williams
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